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The Pond Lab Multi Test Kit is a comprehensive solution for pond owners who want to monitor the health and water quality of their pond efficiently. This kit comprises up to 200 tests covering the six essential parameters: ammonia, nitrite, nitrate, pH, GH (general hardness), and KH (carbonate hardness). Each test is a liquid drop test from a dropper bottle to ensure accurate and consistent drops every time.
Using the Pond Lab Multi Test Kit is simple and straightforward. Just add pond water to the test tube, count the drops required, and compare with the provided guide. Full instructions are included, detailing optimum levels and suggestions for corrections. The kit also comes with an integrated test tube rack to keep your tests organized and avoid contamination.
The back of the box features clear pictorial instructions so anyone can perform the tests from the start. Additionally, colour-coded stickers are included to label both test tubes and lids, helping ensure each test is conducted in the same tube every time for accurate results. Whether you are monitoring koi, goldfish, or any pond ecosystem, the Pond Lab Multi Test Kit provides a reliable and easy-to-use method to keep your pond water safe, balanced, and healthy.
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What types of products do you offer?
At Queni Koi Southern, we provide a curated selection of high-quality pond supplies and premium koi food. Our products include innovative items like the Sinking Air Line for seamless pond aeration and advanced koi food such as the JPD Shogun, designed to enhance the health and vibrancy of your koi.
How can I ensure the well-being of my koi?
To promote the well-being of your koi, it's essential to provide them with high-quality food and maintain a healthy pond environment. Our expertly formulated koi food under the trademarked brand Kenko Koi food and our pond supplies are designed to support the health and vibrancy of your aquatic life, ensuring your pond remains a thriving ecosystem.
What is your shipping policy?
We pride ourselves on prompt delivery! We offer free next working day delivery on orders over £100, and we use trusted carriers to ensure your products arrive safely and on time. For more details, please check our shipping policy on our website.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us at orders@queni-koi.co.uk as soon as possible. We will replace the product free of charge and cover the return shipping costs for the incorrect or damaged item.
Can I return koi or specially made products?
Unfortunately, once koi have left our premises, we cannot accept any responsibility for them, and they cannot be returned. Additionally, specially made products, such as custom filtration systems, can only be returned if they are faulty or damaged.
How do I cancel my order?
If you wish to cancel your order, you can do so within 14 days of receiving your products. Please contact us at orders@queni-koi.co.uk for authorization.
What is your refund policy?
We will refund all sums paid by you if the items are returned in the condition they were sent. Please allow up to 3-5 days for us to process your return once we receive the items back.
How can I contact customer support?
You can reach our customer support team by emailing us at sales@queni-koi.co.uk or by calling us at 0116 2677053. We're here to help!
