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Other features:
– Patented woven 70 micron steel mesh.
– Precise CNC machine cut PolyProylene construction.
– Fully automatic cleaning.
– The highest quality jet nozzles, easily replaceable should you encounter limescale build up/damage from hard water. Spray bar demountable.
– Cleaning time adjustable.
– Height adjustable probes.
– Gravity installation as standard, Pump fed optional at no extra cost.
– Control panel features a manual clean button, and 3 plugs to have control over your UV, cleaning pump and pond pump. Control panel can be sited away from the drum.
– Internal submersed pressure cleaning pump 5bar (max).– 2 year warranty on all parts including screen with fair usage.
– Full UK customer service support. All spares are stocked.When possible we like to keep stock of every product, sometimes though this isn't possible due to very busy periods. The stock message next to the product above will tell you if it's currently in stock or if it will be on a lead time.
*Upon ordering Drums, Combi Drums, Showers and Bio Chambers, please contact to arrange delivery. These arrive on a pallet and someone must be in to accept delivery.
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What types of products do you offer?
At Queni Koi Southern, we provide a curated selection of high-quality pond supplies and premium koi food. Our products include innovative items like the Sinking Air Line for seamless pond aeration and advanced koi food such as the JPD Shogun, designed to enhance the health and vibrancy of your koi.
How can I ensure the well-being of my koi?
To promote the well-being of your koi, it's essential to provide them with high-quality food and maintain a healthy pond environment. Our expertly formulated koi food under the trademarked brand Kenko Koi food and our pond supplies are designed to support the health and vibrancy of your aquatic life, ensuring your pond remains a thriving ecosystem.
What is your shipping policy?
We pride ourselves on prompt delivery! We offer free next working day delivery on orders over £100, and we use trusted carriers to ensure your products arrive safely and on time. For more details, please check our shipping policy on our website.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us at orders@queni-koi.co.uk as soon as possible. We will replace the product free of charge and cover the return shipping costs for the incorrect or damaged item.
Can I return koi or specially made products?
Unfortunately, once koi have left our premises, we cannot accept any responsibility for them, and they cannot be returned. Additionally, specially made products, such as custom filtration systems, can only be returned if they are faulty or damaged.
How do I cancel my order?
If you wish to cancel your order, you can do so within 14 days of receiving your products. Please contact us at orders@queni-koi.co.uk for authorization.
What is your refund policy?
We will refund all sums paid by you if the items are returned in the condition they were sent. Please allow up to 3-5 days for us to process your return once we receive the items back.
How can I contact customer support?
You can reach our customer support team by emailing us at sales@queni-koi.co.uk or by calling us at 0116 2677053. We're here to help!
