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- BactoPlus BSO Sludge Buster is a high-quality bacterial treatment designed to naturally break down organic sludge in ponds, filters, and on underwater plant surfaces. Available in 1L and 2.5L bottles, this product contains heterotrophic bacteria that efficiently digest silt, debris, and dust layers, keeping your pond healthy and clean.
- Regular use of BactoPlus BSO helps maintain the biofilm in your filtration system, supporting beneficial bacterial colonies that improve water quality and reduce the stress on aquatic life. By removing accumulated sludge, this product enhances oxygen availability and ensures a balanced aquatic ecosystem.
- BactoPlus BSO Sludge Buster is easy to apply and effective for both small and large ponds. Each 1L bottle treats up to 10,000 litres of water, providing a reliable and efficient solution for maintaining clear, healthy water. The heterotrophic bacteria work naturally and safely, making this product suitable for all pond inhabitants, including koi and other ornamental fish.
- Using BactoPlus BSO regularly helps prevent filter clogging, reduces unpleasant odors, and supports the overall health of your pond. Its natural bacterial action improves water clarity, encourages healthy biological processes, and provides a low-maintenance solution for pond care. BactoPlus BSO Sludge Buster is an essential tool for hobbyists and professional pond keepers seeking efficient, eco-friendly sludge control.
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What types of products do you offer?
At Queni Koi Southern, we provide a curated selection of high-quality pond supplies and premium koi food. Our products include innovative items like the Sinking Air Line for seamless pond aeration and advanced koi food such as the JPD Shogun, designed to enhance the health and vibrancy of your koi.
How can I ensure the well-being of my koi?
To promote the well-being of your koi, it's essential to provide them with high-quality food and maintain a healthy pond environment. Our expertly formulated koi food under the trademarked brand Kenko Koi food and our pond supplies are designed to support the health and vibrancy of your aquatic life, ensuring your pond remains a thriving ecosystem.
What is your shipping policy?
We pride ourselves on prompt delivery! We offer free next working day delivery on orders over £100, and we use trusted carriers to ensure your products arrive safely and on time. For more details, please check our shipping policy on our website.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us at orders@queni-koi.co.uk as soon as possible. We will replace the product free of charge and cover the return shipping costs for the incorrect or damaged item.
Can I return koi or specially made products?
Unfortunately, once koi have left our premises, we cannot accept any responsibility for them, and they cannot be returned. Additionally, specially made products, such as custom filtration systems, can only be returned if they are faulty or damaged.
How do I cancel my order?
If you wish to cancel your order, you can do so within 14 days of receiving your products. Please contact us at orders@queni-koi.co.uk for authorization.
What is your refund policy?
We will refund all sums paid by you if the items are returned in the condition they were sent. Please allow up to 3-5 days for us to process your return once we receive the items back.
How can I contact customer support?
You can reach our customer support team by emailing us at sales@queni-koi.co.uk or by calling us at 0116 2677053. We're here to help!
