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Colombo Fish Protect is a premium pond water treatment designed to protect koi and ornamental fish while purifying and detoxifying pond water. Available in 1 Litre and 2.5 Litre bottles, this product removes chlorine, chloramine, and related pollutants, ensuring a safe and healthy environment for aquatic life. The colloids and essential vitamins stimulate the protective mucus layer of fish, enhancing their natural defenses and improving overall health.
Regular use of Colombo Fish Protect maintains crystal-clear water by removing toxic substances, impurities, and pollutants that can stress fish and affect biological filtration. This product is ideal after chemical treatments, medications, or routine water changes, helping restore water quality and balance while reducing the risk of fish stress or disease.
Dosage: 50ml per 1,000 litres of pond water, with a double dose if needed. Ensure proper aeration and circulation during treatment to maximize effectiveness. Colombo Fish Protect promotes a cleaner, safer pond environment, supporting fish immunity, reducing stress, and enhancing overall vitality. By incorporating this water treatment into regular pond maintenance, pond owners can maintain healthy, vibrant koi while achieving optimal water clarity and ecological balance.
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What types of products do you offer?
At Queni Koi Southern, we provide a curated selection of high-quality pond supplies and premium koi food. Our products include innovative items like the Sinking Air Line for seamless pond aeration and advanced koi food such as the JPD Shogun, designed to enhance the health and vibrancy of your koi.
How can I ensure the well-being of my koi?
To promote the well-being of your koi, it's essential to provide them with high-quality food and maintain a healthy pond environment. Our expertly formulated koi food under the trademarked brand Kenko Koi food and our pond supplies are designed to support the health and vibrancy of your aquatic life, ensuring your pond remains a thriving ecosystem.
What is your shipping policy?
We pride ourselves on prompt delivery! We offer free next working day delivery on orders over £100, and we use trusted carriers to ensure your products arrive safely and on time. For more details, please check our shipping policy on our website.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us at orders@queni-koi.co.uk as soon as possible. We will replace the product free of charge and cover the return shipping costs for the incorrect or damaged item.
Can I return koi or specially made products?
Unfortunately, once koi have left our premises, we cannot accept any responsibility for them, and they cannot be returned. Additionally, specially made products, such as custom filtration systems, can only be returned if they are faulty or damaged.
How do I cancel my order?
If you wish to cancel your order, you can do so within 14 days of receiving your products. Please contact us at orders@queni-koi.co.uk for authorization.
What is your refund policy?
We will refund all sums paid by you if the items are returned in the condition they were sent. Please allow up to 3-5 days for us to process your return once we receive the items back.
How can I contact customer support?
You can reach our customer support team by emailing us at sales@queni-koi.co.uk or by calling us at 0116 2677053. We're here to help!
