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Delivery Charges are calculated based on package type, weight, and delivery method. RM costs apply to large letters over 250g, which is generally the most expensive rate for standard mail. Understanding RM rates helps customers anticipate shipping costs for heavier letters and documents.
APC delivery costs include a 25% fuel surcharge and are the cheapest courier pack rate available. This makes APC ideal for sending small to medium parcels efficiently while keeping overall shipping expenses low. Customers benefit from reliable service and clear pricing when using APC.
Pallet costs are calculated based on the cheapest postcode delivery, excluding LE. Deliveries to other areas may be more expensive. Pallet charges include a £3 TL charge plus a 25% fuel surcharge, providing a half-pallet rate suitable for larger shipments or bulk orders. Properly calculating pallet delivery costs ensures accurate pricing for commercial and bulk customers.
By understanding these Delivery Charges, customers can choose the most cost-effective and reliable shipping option for their needs. This guide clarifies RM, APC, and pallet costs, including applicable surcharges, to ensure transparency in shipping rates. Knowing these shipping details helps businesses and individuals plan their logistics efficiently and avoid unexpected costs.
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What types of products do you offer?
At Queni Koi Southern, we provide a curated selection of high-quality pond supplies and premium koi food. Our products include innovative items like the Sinking Air Line for seamless pond aeration and advanced koi food such as the JPD Shogun, designed to enhance the health and vibrancy of your koi.
How can I ensure the well-being of my koi?
To promote the well-being of your koi, it's essential to provide them with high-quality food and maintain a healthy pond environment. Our expertly formulated koi food under the trademarked brand Kenko Koi food and our pond supplies are designed to support the health and vibrancy of your aquatic life, ensuring your pond remains a thriving ecosystem.
What is your shipping policy?
We pride ourselves on prompt delivery! We offer free next working day delivery on orders over £100, and we use trusted carriers to ensure your products arrive safely and on time. For more details, please check our shipping policy on our website.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us at orders@queni-koi.co.uk as soon as possible. We will replace the product free of charge and cover the return shipping costs for the incorrect or damaged item.
Can I return koi or specially made products?
Unfortunately, once koi have left our premises, we cannot accept any responsibility for them, and they cannot be returned. Additionally, specially made products, such as custom filtration systems, can only be returned if they are faulty or damaged.
How do I cancel my order?
If you wish to cancel your order, you can do so within 14 days of receiving your products. Please contact us at orders@queni-koi.co.uk for authorization.
What is your refund policy?
We will refund all sums paid by you if the items are returned in the condition they were sent. Please allow up to 3-5 days for us to process your return once we receive the items back.
How can I contact customer support?
You can reach our customer support team by emailing us at sales@queni-koi.co.uk or by calling us at 0116 2677053. We're here to help!
