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Kusuri Bio balance is a natural mineral powder that will raise carbonate alkalinity (KH), raise pH and assist in stabilising pH swings. Bio balance is a high grade pure carbonate with essential elements and dosed on a weekly basis will improve your water quality. Once you have the desired KH level re-dose weekly. If trickling water in and out, regular KH tests will be required to maintain the desired KH level.
Carbonate hardness can become depleted because both the fish and filter bacteria require Calcium Carbonate and Salts to thrive. In soft water areas ponds can be prone to pH crashes due to low levels of carbonate alkalinity (KH).
Dosage Instructions:
As a KH & pH buffer: Use 25 grams per 1000 gallons of water daily, until the desired KH or pH is reached.Once you have the desired KH or pH level re-dose weekly.
All sizes of Kusuri Biobalance include a handy dose cup. One level dose cup holds 28.5g of Kusuri Biobalance. Kusuri Biobalance will cloud water for a few hours after application.
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What types of products do you offer?
At Queni Koi Southern, we provide a curated selection of high-quality pond supplies and premium koi food. Our products include innovative items like the Sinking Air Line for seamless pond aeration and advanced koi food such as the JPD Shogun, designed to enhance the health and vibrancy of your koi.
How can I ensure the well-being of my koi?
To promote the well-being of your koi, it's essential to provide them with high-quality food and maintain a healthy pond environment. Our expertly formulated koi food under the trademarked brand Kenko Koi food and our pond supplies are designed to support the health and vibrancy of your aquatic life, ensuring your pond remains a thriving ecosystem.
What is your shipping policy?
We pride ourselves on prompt delivery! We offer free next working day delivery on orders over £100, and we use trusted carriers to ensure your products arrive safely and on time. For more details, please check our shipping policy on our website.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us at orders@queni-koi.co.uk as soon as possible. We will replace the product free of charge and cover the return shipping costs for the incorrect or damaged item.
Can I return koi or specially made products?
Unfortunately, once koi have left our premises, we cannot accept any responsibility for them, and they cannot be returned. Additionally, specially made products, such as custom filtration systems, can only be returned if they are faulty or damaged.
How do I cancel my order?
If you wish to cancel your order, you can do so within 14 days of receiving your products. Please contact us at orders@queni-koi.co.uk for authorization.
What is your refund policy?
We will refund all sums paid by you if the items are returned in the condition they were sent. Please allow up to 3-5 days for us to process your return once we receive the items back.
How can I contact customer support?
You can reach our customer support team by emailing us at sales@queni-koi.co.uk or by calling us at 0116 2677053. We're here to help!
