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QK Maxi 200 Shower is a professional shower system designed for reliable performance in laboratory and industrial environments. Stock levels are updated regularly, and the stock message next to the product will inform you whether the shower is currently in stock or available on a lead time. This ensures that you are fully informed before placing your order.
During very busy periods, some products may temporarily be out of stock. Customers are advised to check the stock status to plan accordingly. When ordering drums, combi drums, showers, and bio chambers, please contact us in advance to arrange delivery. These products are delivered on a pallet, and someone must be available to receive the shipment.
The QK Maxi 200 Shower is built to provide safe and efficient operation, and proper handling during delivery ensures the product arrives in perfect condition. Lead times are provided where applicable to allow customers to plan installations and workflow effectively.
By understanding stock availability and delivery requirements, customers can ensure a smooth ordering experience. The QK Maxi 200 Shower combines high-quality manufacturing with professional-grade performance, and by following these stock and delivery guidelines, you can make sure it is delivered and installed safely and efficiently.
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What types of products do you offer?
At Queni Koi Southern, we provide a curated selection of high-quality pond supplies and premium koi food. Our products include innovative items like the Sinking Air Line for seamless pond aeration and advanced koi food such as the JPD Shogun, designed to enhance the health and vibrancy of your koi.
How can I ensure the well-being of my koi?
To promote the well-being of your koi, it's essential to provide them with high-quality food and maintain a healthy pond environment. Our expertly formulated koi food under the trademarked brand Kenko Koi food and our pond supplies are designed to support the health and vibrancy of your aquatic life, ensuring your pond remains a thriving ecosystem.
What is your shipping policy?
We pride ourselves on prompt delivery! We offer free next working day delivery on orders over £100, and we use trusted carriers to ensure your products arrive safely and on time. For more details, please check our shipping policy on our website.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us at orders@queni-koi.co.uk as soon as possible. We will replace the product free of charge and cover the return shipping costs for the incorrect or damaged item.
Can I return koi or specially made products?
Unfortunately, once koi have left our premises, we cannot accept any responsibility for them, and they cannot be returned. Additionally, specially made products, such as custom filtration systems, can only be returned if they are faulty or damaged.
How do I cancel my order?
If you wish to cancel your order, you can do so within 14 days of receiving your products. Please contact us at orders@queni-koi.co.uk for authorization.
What is your refund policy?
We will refund all sums paid by you if the items are returned in the condition they were sent. Please allow up to 3-5 days for us to process your return once we receive the items back.
How can I contact customer support?
You can reach our customer support team by emailing us at sales@queni-koi.co.uk or by calling us at 0116 2677053. We're here to help!
