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QK Midi Showers are high-quality filtration units designed for use in koi and ornamental pond systems. These showers provide efficient biological filtration by allowing water to cascade over filter media, promoting maximum oxygenation and optimal growth of beneficial bacteria. QK Midi Showers are ideal for use with drum and combi drum systems, ensuring that pond water remains clear, healthy, and free from harmful ammonia and nitrite.
Each QK Midi Shower is supplied on a pallet due to its size, and delivery must be arranged in advance with someone available to accept the order. This ensures safe handling and proper installation at the pond site. When in stock, QK Midi Showers are ready for immediate use, but due to high demand, lead times may apply, which will be indicated next to the product.
These showers are compatible with various drum and combi systems, allowing pond owners to maintain healthy biological filtration. QK Midi Showers optimize water movement and oxygen exchange, providing a suitable environment for fish and plants while reducing organic buildup. Ideal for both new and established ponds, they help maintain water quality and support the overall ecosystem balance. Regular use ensures efficient filter performance, less maintenance, and healthier fish.
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What types of products do you offer?
At Queni Koi Southern, we provide a curated selection of high-quality pond supplies and premium koi food. Our products include innovative items like the Sinking Air Line for seamless pond aeration and advanced koi food such as the JPD Shogun, designed to enhance the health and vibrancy of your koi.
How can I ensure the well-being of my koi?
To promote the well-being of your koi, it's essential to provide them with high-quality food and maintain a healthy pond environment. Our expertly formulated koi food under the trademarked brand Kenko Koi food and our pond supplies are designed to support the health and vibrancy of your aquatic life, ensuring your pond remains a thriving ecosystem.
What is your shipping policy?
We pride ourselves on prompt delivery! We offer free next working day delivery on orders over £100, and we use trusted carriers to ensure your products arrive safely and on time. For more details, please check our shipping policy on our website.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us at orders@queni-koi.co.uk as soon as possible. We will replace the product free of charge and cover the return shipping costs for the incorrect or damaged item.
Can I return koi or specially made products?
Unfortunately, once koi have left our premises, we cannot accept any responsibility for them, and they cannot be returned. Additionally, specially made products, such as custom filtration systems, can only be returned if they are faulty or damaged.
How do I cancel my order?
If you wish to cancel your order, you can do so within 14 days of receiving your products. Please contact us at orders@queni-koi.co.uk for authorization.
What is your refund policy?
We will refund all sums paid by you if the items are returned in the condition they were sent. Please allow up to 3-5 days for us to process your return once we receive the items back.
How can I contact customer support?
You can reach our customer support team by emailing us at sales@queni-koi.co.uk or by calling us at 0116 2677053. We're here to help!
