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Give the perfect present with the Queni Koi Physical Gift Card, ideal for koi enthusiasts who want the freedom to choose their favorite products. This beautifully designed gift card can be used both online and in-store, making it a versatile option for any occasion. Valid for one year from the date of issue, the Queni Koi Physical Gift Card can also be combined with other payment methods, allowing the recipient to maximize their shopping experience.
Upon purchase, the gift card will be activated and shipped to the address provided at checkout. Cards are sent via Royal Mail Tracked 24-hour service, ensuring safe and reliable delivery, with a shipping charge of £3.95. Typically, physical cards are shipped within 2–3 business days. Whether you’re celebrating a birthday, special event, or simply want to surprise a koi enthusiast, the Queni Koi Physical Gift Card is an ideal choice.
This gift card provides flexibility, convenience, and a personal touch, giving your loved ones the opportunity to select exactly what they need for their koi pond or ornamental fish setup. Make someone’s day special with the Queni Koi Physical Gift Card, the ultimate gift of choice for koi hobbyists everywhere.
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What types of products do you offer?
At Queni Koi Southern, we provide a curated selection of high-quality pond supplies and premium koi food. Our products include innovative items like the Sinking Air Line for seamless pond aeration and advanced koi food such as the JPD Shogun, designed to enhance the health and vibrancy of your koi.
How can I ensure the well-being of my koi?
To promote the well-being of your koi, it's essential to provide them with high-quality food and maintain a healthy pond environment. Our expertly formulated koi food under the trademarked brand Kenko Koi food and our pond supplies are designed to support the health and vibrancy of your aquatic life, ensuring your pond remains a thriving ecosystem.
What is your shipping policy?
We pride ourselves on prompt delivery! We offer free next working day delivery on orders over £100, and we use trusted carriers to ensure your products arrive safely and on time. For more details, please check our shipping policy on our website.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us at orders@queni-koi.co.uk as soon as possible. We will replace the product free of charge and cover the return shipping costs for the incorrect or damaged item.
Can I return koi or specially made products?
Unfortunately, once koi have left our premises, we cannot accept any responsibility for them, and they cannot be returned. Additionally, specially made products, such as custom filtration systems, can only be returned if they are faulty or damaged.
How do I cancel my order?
If you wish to cancel your order, you can do so within 14 days of receiving your products. Please contact us at orders@queni-koi.co.uk for authorization.
What is your refund policy?
We will refund all sums paid by you if the items are returned in the condition they were sent. Please allow up to 3-5 days for us to process your return once we receive the items back.
How can I contact customer support?
You can reach our customer support team by emailing us at sales@queni-koi.co.uk or by calling us at 0116 2677053. We're here to help!
